Privacy Policy

Privacy Policy
Last Updated: March 1, 2026 2nd Generation Plumbing LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website 2ndgenplumbing.com, contact us for services (such as plumbing, drain clearing, or other home services), or interact with us in other ways.

 

1. Information We Collect
We may collect the following types of information:

• Personal Information you provide directly: Name, phone number, email address, mailing address, service address, payment information (if applicable), and any details you share in inquiries, quote requests, appointment bookings, or service descriptions (e.g., details about your plumbing issue).

• Automatically Collected Information: IP address, browser type, device information, pages visited, time/date of access, and referral sources (via cookies, analytics tools like Google Analytics, or server logs).

• Other Information: If you call us, we may record calls for quality/service purposes (with notice where required by law).

We do not collect sensitive personal data (e.g., health data, racial/ethnic origin, precise geolocation beyond service needs, biometric data) unless directly relevant to providing services and with your consent where required.

 

2. How We Use Your Information
We use your information to:

• Provide and improve our services (e.g., respond to inquiries, schedule appointments, perform drain clearing or plumbing work).

• Communicate with you (e.g., send confirmations, updates, reminders, or follow-up requests).

• Process payments (if applicable).

• Comply with legal obligations, resolve disputes, or enforce agreements.

• Analyze website usage to improve our site and marketing (anonymized where possible).

We limit data collection to what is reasonably necessary for these purposes.

 

3. How We Share Your Information
We do not sell your personal information. We may share it with:

• Service providers (e.g., payment processors, scheduling software, email services, or subcontractors for jobs) under contracts requiring them to protect your data.

• Legal authorities if required by law, subpoena, or to protect rights/safety.

• In connection with a business transfer (e.g., merger/acquisition).

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4. Your Privacy Rights (Including Under Indiana Law)
If the Indiana Consumer Data Protection Act applies to us (e.g., due to scale of data processing), Indiana residents may have rights to:

• Confirm whether we process your personal data and access it.

• Correct inaccuracies.

• Delete certain data.

• Opt out of targeted advertising, profiling, or data sales (note: we do not sell data or engage in targeted advertising).

• Withdraw consent for sensitive data processing (if we ever process such data).

To exercise rights, contact us at the details below. We will respond within the timeframes required by law (typically 45 days, extendable). We do not discriminate against you for exercising rights.Even if ICDPA does not apply, you can always contact us to review, update, or request deletion of your information where feasible.

 

5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. No method is 100% secure, so we cannot guarantee absolute security.

 

6. Cookies and Tracking
Our site uses essential cookies for functionality and may use analytics cookies (e.g., Google Analytics). You can manage preferences via browser settings. We do not respond to "Do Not Track" signals at this time.7. Children's Privacy
Our services and website are not directed to children under 13. We do not knowingly collect data from children under 13. If we learn we have, we will delete it.

 

8. Changes to This Policy
We may update this policy. Changes will be posted here with the updated date. Continued use after changes constitutes acceptance.9. Contact Us
For questions, rights requests, or concerns:
2nd Generation Plumbing LLC
Phone: [317-720-5166]
Email: info@2ndgenplumbing.com

 

If you are an Indiana resident and believe we have not addressed your privacy concern, you may contact the Indiana Attorney General's Office. Thank you for trusting us with your information.